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If you need further information about TriNet, have a story idea that you need background for, or want to arrange an interview with a TriNet executive or an HR/trend subject matter expert, then please contact:

Leanne Furman
TriNet Public Relations
pr@trinet.com
(510) 875-7267

TriNet to Deploy PeopleSoft's Help Desk for HR

SAN LEANDRO, Calif. (October 6, 2003) - TriNet Group Inc., a provider of integrated HR Business Process Outsourcing (BPO) services for over 700 clients and 11,000 employees throughout North America, today announced the licensing of PeopleSoft's Help Desk for Human Resources. The product significantly enhances the ability of TriNet's customer-facing groups to meet and exceed customer expectations, enabling representatives to combine productivity tools, online self-service, and problem resolution capabilities for the handling of employee questions in real time.

PeopleSoft's HelpDesk for HR gives TriNet's customer-facing groups a 360-degree view of every employee's case history and HR data. The solution also acts as an "intelligent" customer relationship manager by connecting employees with specific requests to specialists, ensuring consistent, accurate answers tailored to each employee's individual benefits, payroll, and HR programs.

"We provide customers and their employees with prompt responses to routine benefits and payroll questions as part of our HR BPO services," said Martin Babinec, TriNet's President & CEO. "PeopleSoft's Help Desk for Human Resources gives us a comprehensive application for tracking and resolving issues, one that's completely integrated with our PeopleSoft HCM platform. Its scalability and customer reporting features fit perfectly with TriNet's brand promise of not only being a leader in HR BPO, but also in hands-on, personalized customer service."

The product is expected to help manage TriNet's customer service program as the company continues to grow, ensuring that an influx of new business will not result in decreased service to existing customers. TriNet already offers one of the best staff-to-customer ratios in the segment of the HR BPO industry serving small and medium-sized companies.

About TriNet Group, Inc.
Founded in 1988, TriNet (www.trinet.com) delivers comprehensive human resource services to small and medium-sized companies. Its offerings include human asset administration, employer risk management, online HR services and support, payroll processing, tax compliance, workers' compensation, group health and welfare products, and strategic human capital consulting services throughout the United States and Canada. More than simply an HR services provider, TriNet contractually assumes certain legal and financial responsibilities regarding employer rights, legal compliance and risk management.