Concrete Empathy: A Playbook for Leading Modern Teams to Innovation in a Challenging Environment
Remote work took away some of our social cues, like body language. Here’s a playbook on how to adjust to an online work world while making sure communication is clear and purposeful, and employees feel engaged and included.
“I believe the question at this point in time is not, how do we adapt to new hybrid normal, but how will we create a better normal?”—Erica Dhawan
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