CitizenLink

Rich Caldwell, Director of Business Services

Challenge

Time-consuming to stay in compliance at the state and federal level.

Solution

TriNet provided compliance expertise, alerts and guidance to manage their risk and help contain costs.

We need to maximize productivity and contain costs, yet stay in full compliance with government regulations. Partnering with a service-oriented HR and payroll company, like TriNet, that can provide compliance expertise, alerts and guidance to manage our risk and help us contain costs just makes sense.

TriNet Flexibility with CitizenLink’s Many Allies Made the Difference

With nearly 40 allies throughout the country, CitizenLink is a not-for-profit that challenged the Professional Employer Organizations (PEO) who were vying for their business. TriNet won for a variety of reasons, but a very important factor that put TriNet ahead was proven expertise and systems in place to partner with close to 40 different organizations in different states. 

Founded in 2004 and based in Colorado, CitizenLink is a religious organization working to advance a nation where God is honored, religious freedom flourishes, families thrive and life is cherished. Their nationwide network of allies (called Family Policy Councils) is focused on a common vision and purpose. To help strengthen the alliance, CitizenLink wanted to present their PEO partner as a strategic shared service to the Family Policy Councils. 

Until recently, CitizenLink handled human resources in-house and outsourced payroll services. Over time, they recognized that these services were rapidly changing and required expertise that—to have directly employed as staff members—wasn’t effective stewardship. As Kim Kentera, CitizenLink Director of Shared Services, said, “It is very time-consuming to stay in compliance at the state and federal level. We’d rather focus on our mission. We needed a strong organization to help us navigate the complexities of HR administration and simplify complex and evolving employment legislation, including health care reform.” 

CitizenLink spent several months studying the country’s four top PEOs. They analyzed all features, benefit plans and costs. They evaluated customer reviews, testimonials and analyst ratings. They also looked at ease of implementation and technology demonstrations. At the conclusion of this exhaustive analysis, they selected TriNet. This enabled CitizenLink to offer their allies an HR solution that includes complete payroll and payroll tax administration, along with employee benefits, workers’ compensation, risk mitigation and compliance expertise, and an HR team for service and support. 

As Rich Caldwell, CitizenLink Director of Business Services, explained, “We need to maximize productivity and contain costs, yet stay in full compliance with government regulations. Partnering with a service-oriented HR and payroll company, like TriNet, that can provide compliance expertise, alerts and guidance to manage our risk and help us contain costs just makes sense.” 

And Ms. Kentera concluded, “I am thankful that TriNet caught our vision and was able to design a comprehensive HR program that would not only add value and provide efficiencies for CitizenLink, but also add value and provide efficiencies for our allied organizations.” 

CitizenLink and its employees have peace of mind, relief and trust in their TriNet partnership. The TriNet breadth of services, expertise and willingness to think strategically and look for solutions is part of the TriNet difference that enables so many not-for-profits to focus on their mission.