Customer Support

Chat: Log in to TriNet (login.TriNet.com) and click Contact TriNet > Live Chat, available 24/7*

Call: 800.638.0461, Monday through Friday 6 a.m.–midnight ET (3 a.m.–9 p.m. PT)*

Company Admin/Manager Inquiries: Connect360@TriNet.com

Employee Inquiries: employees@TriNet.com

Please visit our Log in Assistance page.

You’ll be able to access your 2021 Form W-2 online now. Your Form W-2 for 2022 will be available online on January 31, 2023. We will notify you by email (if you have a valid email address in the TriNet system) when your electronic Form W-2 is available. If you requested a paper Form W-2, it will be postmarked by the Internal Revenue Service (IRS) deadline of February 1, 2023. If you choose paper delivery, the Social Security number (SSN) on your 2022 W-2 will be masked, a practice approved by the IRS to help protect employees from identity theft. The masked SSN displays only the last four digits of an individual’s identifying number and is shown in the format XXX-XX-1234. According to the IRS, you may use a Form W-2 with a masked SSN to file your federal income taxes.

You can access your 2022 Form W-2 when it is available online by navigating to TriNet (login.TriNet.com) > Money > Taxes > Access W-2. Prior year tax forms can be accessed by going to TriNet (login.TriNet.com) > Money > Taxes. Click the button directing you to view Form W-2s from prior years. Active worksite employees can also access their Form W-2s from the TriNet Mobile app, however the app is not available to terminated worksite employees. Once in the app, go to Menu > W-2 Statements.

Customers
To protect employee data privacy and reduce identity theft, TriNet partners with Certree to provide automated employment/income verification services to TriNet clients and worksite employees. To minimize risk and effort, please do not answer verification requests directly.

For employees requesting employment/income verification, please ask the employee to set up a Certree individual account and follow the instructions to automatically obtain verification documents.

For verifiers requesting employment/income verification, please ask the verifier to request verification documents directly from the employee via Certree.

As a TriNet client, you do not need to set up a Certree issuer account. Email support@certree.com if any assistance is required.

Verifiers
Please request documents from employees directly via Certree from your Certree verifier account. It is the employee’s responsibility to share their document with you directly via Certree. Email support@certree.com if any assistance is required.

For questions about the TriNet 401(k) plan, contact the 401(k) recordkeeper or TriNet's Retirement Services Team.

New hire information is transferred over to the 401(k) recordkeeper approximately two to three business days after a worksite employee’s first paycheck. Worksite employees can enroll online to make their contribution and investment elections. Contributions will begin once they meet the plan's eligibility requirements. The 401(k) recordkeeper notifies newly eligible worksite employees with enrollment instructions via mail prior to eligibility

Worksite employees have 30 calendar days from their benefits eligibility date, including their benefits eligibility date, during which to elect or waive benefits.

Within that 30-day period, the individual may revise their elections as many times as necessary and the elections that are last-in-time shall apply and void any prior elections made within the election period. This means that the latest elections submitted by the individual in TriNet on the 30th day shall apply and be binding for the remainder of the benefits plan year, unless the individual later experiences a life status change event.

Because benefits coverage will be retroactive to the benefits eligibility date, the cost for that coverage will accrue retroactively to the benefits eligibility date. Therefore, enrolling earlier in the election period could help the individual avoid having more than one pay period worth of deductions taken out of their paycheck at once.

If you experience a life status change event, such as birth, adoption, marriage, divorce, or gain or loss of other coverage, you’ll need to submit and change in your benefit elections to TriNet within 30 calendar days (60 days for certain events). For more information and to view a list of all life status change events, go to TriNet (login.TriNet.com) > Benefits > Resources > Benefits Guidebook. To submit a life status change, go to TriNet (login.TriNet.com) > Benefits > Life Status Change.

You can access your earnings statements online by navigating to TriNet (login.TriNet.com) > Money > Paychecks and Statements. Active worksite employees can also access their earnings statements from the TriNet Mobile app (the app is not available to terminated worksite employees). Once in the app, select Paychecks from the options along the bottom.

Reach out to TriNet with questions related to payroll deduction information.

Chat: Log in to TriNet (login.TriNet.com) and click Contact TriNet > Live Chat, available 24/7*

Call: 800.638.0461, Monday through Friday 6 a.m.–midnight ET (3 a.m.–9 p.m. PT)*

Worksite Employee Inquiries: employees@TriNet.com