Your inside sales employee is likely non-exempt, although it's possible they could be classified as exempt if they meet the federal and state-specific criteria.
Whether an employee is exempt or non-exempt, according to the Federal Labor Standards Act (FSLA), is determined by three things:
Check out more information on exempt vs. non-exempt employees.
Inside sales employees are generally classified as non-exempt. However, they're considered exempt if they satisfy all three of the following:
Be sure to check with your state's laws because they can sometimes be more rigorous than federal laws. For instance, in California, generally, exempt employees must earn a minimum monthly salary of no less than two times the state minimum wage for full-time employees.
Each exempt or non-exempt status should be checked on a case by case basis.